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The sooner you can act, the better (in other words, Verizon is not going to be as forgiving if you want to dispute a charge on a bill that is several months old).First, call Verizon customer service at 800-922-0204 and keep pressing 0 until you get to a live operator and see if there is any suspicious activity.If you find or suspect you are a victim of a scam, you need to be proactive.We at Cellular Plus are here to help, but you are going to have to be vigilant as well.Glossary entries include links to more detailed information posted in the Consumer Help Center and to trusted external sources. When you call, a "representative" ask for your personal info and a deposit.A scammer leaves an urgent voicemail and a call-back number with an 809 area code. But instead of fixing your appliance, they steal your money and sell or keep your personal info for future scams.Simply call their membership hotline at 877-775-3274 and ask to be put in touch with one of their identity restoration specialists.
While this is not the complete monitoring service that Life Lock offers, Protect Cell will connect you with Life Lock and they will help you restore your identity from start to finish.Below are some of the more common scams going around, how to best guard against them, and what you should do if you find you have been the victim of a scam. I have seen this happen where the scammer upgraded and changed the devices back to the old phones and the victim didn’t even know they were duped until they got the bill. These don’t neccessarily fall under the Verizon umbrella since they don’t affect your Verizon bill, but they are coming in via text or email.A similar scam has come up via text message that prompts you to call a phone number that is only one or two digits different than Verizon’s official number. Similar to the phone bill credit, you may get a message asking you to go to a bank website like wells.(instead of wellsfargo.com). This isn’t the IRS scamming you, but rather someone impersonating the IRS.Calls or messages to college students may offer what seem to be official scholarships, house rentals, roommate arrangements, loans or tech support, with the aim of maliciously acquiring sensitive information or money.Scammers sometimes pose as bank or credit card representatives calling about an unauthorized withdrawal from your account or suspicious use of your card.
In the last few months I have seen a bump in the number of scams making the rounds regarding phones, services, bills, etc.