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When the call is received, the Jivo Chat application will automatically open on the agent's computer and they will see detailed information about who is calling.For example: how the visitor found the page, what city they are from, and what page they are currently viewing. To start using the Callback feature, recharge your account for USD.You can find the call log in the "Archive" section of the app.You can filter out calls in the general list by selecting "All Calls" in the filter list.At the appointed time, the system will connect the client and the manager automatically.
It goes without saying that today’s customer service tools are not one-size-fits-all.You can add any number of agents to receive incoming calls, however, simultaneous dialing will be done for no more than 9 numbers. You can pay in your local currency if you want to, but the money will be charged in US dollars, using the exchange rate of your bank.If you assign more than 9 agents to receive calls for a website, then each call received will be sent to a random selection of 9 registered numbers and these ones will be dialed. Forwards to a landline and mobile phones are charged separately.You can block trolls by phone number and by IP-address.In order to do that, just open the "troll" call in the log and click the "block" button.
You can easily optimize depending on how many views the page gets, the average amount of time spent on the page, and more.